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FAQ's

1. How to Macquarie Mint's collections work?

2. What are Macquarie Mint's contact details?

3. Does Macquarie Mint have a mailing list?

4. Can I order from Macquarie Mint if I live outside Australia?

5. My purcahse was damaged when I received it. Can I return it?

6. How long will it take to process my order?

7. What are Macquarie Mint's postage costs?

8. I signed up for Macquarie Mint's eNewsletter but haven't received it. What could be wrong?

9. Where do you source your telephone hold music from?


1.   How do Macquarie Mint's collections work? 

Macquarie Mint runs as a monthly subscription service. Once you sign up to a collection (by purchasing the first coin), you will automatically receive the remaining coins in the collection at the convenient and affordable rate of one coin per month.

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2.   What are Macquarie Mint’s contact details? 

Macquarie Mint's contact details are below. Further information regarding our contact details is available at our Contact Us page.

Address: PO Box 3080, Nunawading VIC 3131, Australia
Phone: 1300 798 368
Fax: (03) 8456 8499
Email: information@macquariemint.com

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3.   Does Macquarie Mint have a mailing list? 

Yes! Macquarie Mint has both an eNewsletter and Mailing List that anyone can sign up for. To subscribe to our eNewsletter, simply fill out the subscription form on our Home Page. If you would like to receive regular letters and brochures about our products, simply call our friendly Client Services team on 1300 798 368 and join our Mailing List.

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4.   Can I order from Macquarie Mint if I live outside Australia? 

Currently Macquarie Mint only deliver to domestic Australian addresses. For unique coins and commemoratives with worldwide delivery options, please visit our sister site downies.com

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5.   My purchase was damaged when I received it. Can I return it? 

If your purchase was damaged in transit, is the wrong item, an oversupply or incorrectly described, we will be more than happy to offer a refund or an exchange. Please include your postage receipt with the package and we will refund the cost of return shipping. Please send return items to:

       Macquarie Mint
       PO Box 3080
       Nunawading, VIC 3131
       Australia

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6.   How long will it take to process my order? 

Orders are processed on a first come-first served basis, so please allow up to 2 weeks for delivery. This time covers the processing of the order by our Client Service team, Operations department, and any unforeseeable shipping delays. If your product(s) have not arrived to you in the allotted time please contact our Client Services team using the contact details provided on our Contact Us page and they will be happy to help.

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7.   What are Macquarie Mint’s postage costs? 

Postage costs vary from product to product. Please refer to individual product pages for postage price.

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8.   I signed up for Macquarie Mint’s eNewsletter but haven’t received it. What could be wrong?

Most email programs have spam filters which unintentionally stop emails that you may want to receive. To cure this problem you need to be sure that your email program accepts emails coming from information@macquariemint.com. With most email programs you can then set the email to a 'safe' list or as 'not junk', which will ensure that all future emails sent from our address are received in your inbox.

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9.   Where do you source your telephone hold music from? 

All our phone queue wait music comes from audionautix.com.

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